Parts & Service

Customer Support

Frequently Asked Questions

Below are some of the questions frequently asked by our customers.
If your question cannot be answered here, pleaes don't hesitate to contact us directly.

General Questions

•  Are there advantages to using a larger (more powerful) chiller than recommended for my tank size?
•  Can I get a chiller with a heater or UV kit installed from the factory? is there a fee to do this?
•  How much will my chiller affect my electricity bill?
•  Is silent mode efficient for my chiller?
•  What is the best flow rate for each size TECO SeaChill Chiller?

Administrative

•  What is the returns policy on a chiller I recently purchased?

Attachments (UV/Heater Kit)

•  Are the heaters integrated with the chiller so they operate off the same control panel?
•  How does the heater kit work in relation to the temperature setting?

Control Panel

•  How do I reset the control panel?
•  My chiller is reading a temperature differeant than my tank's thermometer. How do I set the chiller's thermometer to match the tank thermometer?
•  My control panel seems to have lost its settings, what do I do?
•  What do the programming options on the TECO RA240 mean? (ex: P2, P3, P4, P5, P6 and P7)
•  Why is the green light blinking?

Legacy Products (CA/RA)

•  Where can I find a replacement fan for an older model CA200 or RA200 chiller?

Storing & Placement

•  Can I use my chiller outdoors?
•  How do I prepare a chiller for long-term storage?
•  What is the proper technique for storing a chiller?

Technical

•  Why does my chiller have a fuse?

Valves & Tubing

•  It says the chiller takes 3/4” or 5/8” i.d. tubing. How does this work?
•  I've lost the o-ring that goes into the valve? How can I replace it?
•  What do I do if my chiller is leaking from where the shut-off valves go into the housing?