Parts & Service

Customer Support

Frequently Asked Questions

Category: Administrative

What is the returns policy on a chiller I recently purchased?

Purchases made my credit card require that the customer return the chiller undamaged in its original condition to the returns warehouse. After a bench test of the returned unit is complete, Teco US will authorize a refund less 10% for restocking and handling. If one wishes to return their chiller for any reason other than technical or warranty issues, a return authorization must be obtained by contacting Teco US customer service.

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